Welcome to this live small group event! This assignment is worth 60 points. You will receive 10 points
for participation in the live event (Part 1) and 50 points for your post-event reflection (Part 2).
During this event, you will participate with other students in COM230 in real time for a synchronous
meeting. As a member of this event you will have the opportunity to demonstrate and practice small
group communication concepts. After you have participated in the live event, click on the link for Part
2 near the bottom of Lesson 9 to access the questions for reflection.
Register for the event: Sign up to participate in the live event at this Live Event Registration Page.
Conflict Consultants for Waking Up, Inc.
As an expert in conflict resolution, you have been asked to participate in helping the leaders of Waking
Up, Inc. resolve their most recent conflict.
Before the Live Event
1. Read the case study. Before your participate with your colleagues in conflict resolution,
prepare for the meeting by reading the case study and thoroughly reviewing the company
information and members of the team at www.wakingup.com
2. Read pages 94‒103 in Chapter 5, “Relating to Others in Groups and Teams,” to review roles and
3. Additional suggested reading:
Managing Conflict Lesson 9
Leadership Style Lesson 10
Approaches to Group Problem-Solving Lesson 11
Reflective Thinking Lesson 11
4. Review the post-event reflection questions. After the live event, you will reflect on your
participation with questions that are designed to help you connect concepts with your real-time
experience. Reviewing the post-event reflection questions before the event will help you plan
your communication during the event.
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5/29/2019 Live Event 2 Assignment Description
During the Live Event
The Live Event will be open for 1 hour. The assignment will conclude when your group has come to
consensus on how to approach the conflict at Waking Up, Incorporated.
Keep the College Civility Policy in mind as you communicate with your small group for learning
activities and assignments in this course. Live events are considered learning environments; therefore,
college policies are in effect.
1. Greet your group. Engage in moderate self-disclosure by meeting your group, stating the role
you will be playing, and expressing your expectations for this event. Notice how this will be the
beginning of the forming and norming stage. If you have previously worked with any of the
group members, you might also notice additional stages of group development such as storming
2. Play your role. After introductions have been made, it is time to start work as the conflict
consultants. During this process, you need to obviously play the role you selected when you
registered. You may support your role with your comments. For example, you can use comments
similar to “As the initiator, I think the group should…” or “This is Jane, the energizer,” or “That is a
great idea!” Remember, this event is your practice area. Be bold in your role!
3. Discuss the conflict situation with your group members to:
Decide the type of conflict Waking Up, Inc. is facing.
Choose the best style of conflict management to use for the conflict.
Develop a plan for the leader to address the conflict. This may include
selecting the best leadership style,
selecting the best approach for solving the conflict, or
selecting criteria necessary to come to a resolution for the conflict.
This process can take any number of shapes depending on how your group decides to work
together. Items to consider may include, but are not limited to the following:
Developing norms for your group’s discussion
Crafting an agenda for discussion
Considering decision-making techniques
4. Notice communication concepts. While you are participating, consider what you have learned in
COM230 thus far. Specific concepts you may consider include these topics:
roles and norms
5. Conclude the event. After the group has developed a plan for conflict resolution, take a few
minutes to reflect on the group experience with your colleagues. Questions your group may
5/29/2019 Live Event 2 Assignment Description
consider include items such as these:
Were you satisfied with this group experience?
What small group communication concepts did you notice during this process?
How easy or difficult was it to play a different role?
What could make the process easier the next time?
What norms developed during the conversation?
After the conflict is resolved, how might the relationships or processes at Waking Up, Inc.
After the Live Event:
Complete the Post-Event Reflection Questions. Thank you for your participation. You insights are
valuable. Please contact your instructor with any questions you may have.
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