The management approach of _ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit?
What three individuals helped pioneer administrative management theory?
According to Henri Fayol, the major functions of management are:
As a pioneer of administrative management, Max Weber contended that bureaucracies were
Frederick Taylor believed that more efficient workers should be paid higher wages than their lower-performing coworkers, a system referred to as the _ system.
Today, the word bureaucracy is associated with inflexibility. But to Max Weber, a bureaucracy was an efficient and ideal organization based on principles of _.
Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight _ of management based in part on his childhood experiences working at his father’s fields.
The _ studies are credited with drawing attention to the importance of the social nature of workers and the need for good human relations in fostering employee productivity.
Identify the two theorists who contributed the most to the human relations movement.
Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers?
Management science is sometimes known as _.
What are the three viewpoints of the contemporary perspective of management?
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_ management stresses continuous improvement, employee involvement, learning from customers and employees, and accurate standards for identifying and eliminating problems.
what are three examples of demographic forces that can affect an industry
triple bottom line
Forward-thinking organizations consider who as their most valuable resource
what are the two functions of the board of directors in a company
a social audit is a systematic assessment of a companies performance at implementing
statements that accurately represents Hurleys views on the most important crisis in business today
Heather reports to the front desk manager. Heather is responsible for directing the team activities of four cashiers who are responsible for developing a plan to improve customer service. Heather does NOT have authority over other team members, but she provides guidance, instruction, and direction to them. Heather is a(n)
Emma, the marketing manager, is constantly seeking information about her competition while looking online or speaking to people. Emma is playing the __ role.
Rochelle, the CEO of a Fortune 500 company, met with business leaders from the local community. Afterwards, she spent time informally answering their questions about the company. In answering these questions, which managerial role was Rochelle playing?
A national sales organization has implemented a set of training courses on its intranet, with a link that allows employees to find and share answers to questions that arise with customers. __ is the system that allows the sharing of knowledge and information throughout an organization.
Which of the following jobs in a high-tech company would be considered a “high-touch job”?
You have just taken a job as an entry-level manager for a company that provides rug-cleaning services. The company has a large national presence, with offices in 40 U.S. states. You know you are starting at the bottom of the management ladder, but you hope to grow and rise through the ranks to become a senior manager. What is your likely salary range when you first take the job?
According to Robert Katz, which three skills do managers develop through education and experience?
__ refer to interpersonal or people skills needed for success at work.
What are the four principal functions of management?
Adrianne is a package delivery service manager. She is interested in implementing _, the management philosophy pioneered by Frederick W. Taylor and Frank and Lillian Gilbreth, which scientifically studies work methods to improve the productivity of individual workers. In this particular case, Adrianne will study the routes that drivers take through a congested to city in order to identify ways that delivery staff can make the most deliveries in each two-hour period.
Maslow’s hierarchy of human needs included
Samir does not understand how his manager, Betsy always knows how much of what product to order and how to schedule employee shifts. Which approach would help him?
Paul English of Kayak.com uses new employees as an excuse for altering an existing open-office seating arrangement. English’s action is an application of __ to management.
_ believed that quality stemmed from “constancy of purpose,” and that managers should stress teamwork, be helpful rather than simply give orders, and make employees feel comfortable about asking questions.
The three contemporary management perspectives are the __ viewpoints.
Which disciplines does the field of behavioral science include?
What is a plan
what is a strategy or strategic goal
definition of strategic management
what is the mission statement
Top management does what type of planning
middle management does what type of planning
first-line management does what type of planning
Danny is participating with other managers in a discussion about what his organization’s goals should be for the next decade. He is participating in:
strategy types for dealing with uncertainty
uncertainty strategy defenders
prospectors (uncertainty strategy)
analyzers (uncertainty strategies)
reactors (uncertainty strategies)
Project Planning at IDEO
definition of organization (ch 6)
definition of strategic plan
definition of strategic management
why does strategy matter?
5 steps in strategic management process
Step 1 of strategic management process
Step 2 of the Strategic Management Process
tools used to asses current reality
Step 3 of the Strategic Management Process
Step 4 of the Strategic Management Process
Step 5 of the Strategic Management Process
definition of culture
what determines culture
Kotter and Heskett
3 levels of understanding culture
Competing Values Framework (CVF)
facets of how to learn culture
in the mary k cosmetic co, the best salespeople receive a pink cadillac in special awards ceremonies. this is an example of
“leadership and culture are two slides of the same coin”
overall idea of structure and design
informal definition of structure and design
common elements of organizations
definiton of organizational design
approaches to organizational design
considerations for creating structure
Organization design is concerned with:
types of organizational design
Burns and Stalker
different between modular and hollow structures
Definition of Human Resource Management
3 ways HR plays into strategic management
other planning steps that involve HR
definition of human capital
Job specification aka minimum qualifications
Adv and Disadv with internal recruiting
types of interviews
tests for employment
two criteria for employment tests
three types of compensation
what is onboarding
what is accomplished in orientation
what is accomplished in job training
what is accomplished in job development
what is micro-learning
Performance management cycle
how often should appraisals be done
forced ranking performance review systems
other term for downsizing
difference between retiring and firing
Family and medical leave act
Fair minimum wage act
afforable care act
equal pay act
Civil rights act
definiton of discrimination
definition of adverse impact
what makes something unlawful harassment
what are labor unions
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